Rules for staying in an aparthotel and using hotel services

1. General Provisions

1.1. These rules have been developed in accordance with the Civil Code of the Russian Federation, the Federal Law of the Russian Federation "On the Protection of Consumer Rights," and the Rules for the Provision of Hotel Services in the Russian Federation (approved by RF Government Resolution No. 1912 of November 27, 2025).
1.2. In these Rules, "hotel services" mean a range of services for temporary accommodation at the Taivas Apart-Hotel (hereinafter referred to as the Taivas Apart-Hotel, Hotel, or Hotel), located at 31A Anokhina Street, Petrozavodsk, Republic of Karelia, 185035, as well as a range of services accompanying the stay: restaurant, bar, business center (conference services), gym, etc. (hereinafter referred to as Additional Services).
1.3. The right of the Taivas Apart-Hotel to provide hotel services is confirmed by Decision No. 26-25 (four-star category) on assigning the hotel a certain category (four-star category) dated December 18, 2025, issued by the Leningrad Regional Chamber of Commerce and Industry. Entry in the Federal Registration Service register under number C102025007644.
Key terms used in these Rules:
- "Accommodation facility," "Hotel," "Hotel" - a property complex comprising a building (part of a building) or structure, facility, land plot, equipment, and other property, used for the temporary accommodation and provision of temporary residence for individuals;
- "Contractor" - OOO UK "Zaozer'e" acting as trustee (D.U. "T") under Agreement No. 2 for the Trust Management of Real Estate dated August 6, 2025 (TIN 1000018507, OGRN 1241000005157, legal address: 185002, Petrozavodsk, Chapaeva Street, 5), providing services to the Guest under a paid contract on the premises of the Taivas Apart-Hotel.
"Reservation" - assigning a room (a separate bed in a multi-bed room) to the consumer, under the terms and conditions specified in the customer's (consumer's) application (hereinafter referred to as the application), and confirmation of this application by the contractor;
"Check-out time (check-out time)" - the time set by the contractor for the consumer's check-out;
"Check-in time" - the time set by the provider for the consumer's check-in;
"Accommodation facility services" - hotel services, including a range of services for providing individuals with temporary accommodation at the accommodation facility, as well as other services for individuals staying at the accommodation facility.
"Customer" - an individual, legal entity, or sole proprietor intending to order or purchase, or ordering or purchasing, hotel services on behalf of the consumer;
"Consumer" or "Guest" - an individual intending to order or purchase, or ordering or purchasing and/or using hotel services for personal and other needs not related to business activities;
"Room" - an isolated room in the accommodation facility, intended for the temporary accommodation and temporary residence of individuals;
"Room price (room rate)" - the cost of temporary accommodation and other related services determined by the provider, provided for a single price;
"Dynamic pricing system" – changes in room prices depending on the hotel's occupancy rate.
1.4. Requirements for hotel services, including their scope and quality, are determined by agreement between the parties to the hotel services agreement (hereinafter referred to as the "Agreement") and must not conflict with requirements established by federal laws or other regulatory legal acts of the Russian Federation. The Contractor provides services to each consumer, adhering to the pricing requirements for goods, works, and services, as well as other terms of the public contract that are the same for all consumers (Article 426 of the Civil Code of the Russian Federation).
1.5. Information on rates for Hotel services (room prices, list of services included in the room price, additional services provided for a separate fee, information on the work of other service providers located in the Hotel), as well as information on the payment procedure, are available at the Hotel reception and on the website: https://taivashotel.ru.
1.6. There is no maximum stay period at the Hotel for Russian citizens. For foreign citizens, the period of temporary residence is regulated in accordance with the provisions of Russian legislation on the stay of foreign citizens in the Russian Federation.
1.7. Hotel operating hours are 24 hours a day.
1.8. Restaurant and bar operating hours are set by the organizations providing additional services.

2. General provisions regarding check-in and check-out times
2.1. The Hotel has a check-in time of 3:00 PM and a check-out time of 12:00 PM.
2.2. The length of stay at the Hotel is determined by the approved Reservation Request and/or the hotel services agreement. A full day is considered to be the period from the check-in time to the check-out time (from 3:00 PM to 12:00 PM the following day).
2.3. For stays of less than 24 hours, payment is made in advance.
2.4. Early check-in and late check-out are subject to reservation and additional charges. 2.4.1 Early Check-in. Check-in between 7:00 AM and 3:00 PM is subject to a half-day charge (fifty percent). Earlier check-in (before 7:00 AM) is subject to a full-day charge (one hundred percent). The service fee is calculated based on the rate for the first night of your stay. Check-in before 7:00 AM is subject to a charge for the night preceding your original check-in date.
2.4.2. Late Check-out. For late check-out after the check-out time (from 12:00 PM to 6:00 PM), a half-day fee (fifty percent) is charged. For later check-out (from 6:00 PM to 12:00 AM), a full-day fee (one hundred percent) is charged. The cost of the service is calculated based on the rate for the last night of the stay. For later check-out, a new night's fee is charged at the rate. The hotel reserves the right to refuse the Guest a late check-out if the late check-out was not confirmed during the booking and there are currently no available rooms.
2.5. The Provider reserves the right to independently establish rules for hotel accommodation and the use of hotel services that do not conflict with the laws of the Russian Federation.
2.6. These Rules will be communicated by the Provider to the Consumer in an accessible form. The rules are posted on the information board in the Hotel lobby, on the official website https://taivashotel.ru, and can also be accessed at the reception desk upon the Guest's request.
2.7. The information board also displays all necessary information that the Provider is obligated to provide to the consumer in accordance with current legislation regarding the provision of hotel services.

3. Room Reservation Form, Conditions, and Procedure
3.1. The Provider makes a reservation by accepting information from the Consumer (customer) for the reservation via mail, email, telephone, or other means that allows the request to be verified as originating from the Consumer (customer). A room reservation at the Hotel is made by sending a request to the reservations department by phone at 8 (800) 234-85-22 or by email to hotel@zaozeriegroup.ru List of information required for a reservation: - Full name of the person in whose name the reservation is being made; - Number and category of rooms; - Check-in and check-out date and time; - Number of guests, their ages; - Required additional services; - Payment method.
3.2. A room reservation through the Hotel's website is made by filling out the form located on the Hotel's website. In this case, the written contract is considered fulfilled if a single document (including an electronic one) is drawn up and signed by both parties, or if the service provider confirms the request sent by the customer (consumer) to the service provider, and if the customer (consumer) takes actions aimed at receiving services (including payment by the customer (consumer) to the service provider). Depending on the selected rate, the payment method and terms, cancellation period, and the penalty for late cancellation may vary.
3.3. The Provider uses a reservation system at the accommodation facility that provides for the consumer to wait until the check-out time (check-out time) of the day following the scheduled arrival date. If the consumer fails to show up, the Provider reserves the right to cancel the contract. If the customer (consumer) notifies of cancellation of the contract before the day of arrival, the Provider will refund the customer (consumer) the full amount paid for the accommodation facility services. If the customer (consumer) fails to notify of cancellation of the contract in a timely manner, or if the consumer is late or fails to show up, the customer or the client will be charged for the room (an individual bed in a shared room), but not more than for one day.
3.4. The reservation is considered valid from the moment the Guest (or other person – the Customer of hotel services) receives notification from the Provider containing information, including the category of the booked room, its price, the booking conditions, and the length of the stay at the Hotel. The Guest (or other person – the Customer of hotel services) has the right to cancel the request in the manner and within the timeframe specified in the booking confirmation.
3.5. When booking, checking in, or in the event of free check-in, the Guest selects the room category, and the right to select a specific room within this category remains with the Hotel Administration.
3.6. The Provider has the right to refuse the reservation if there are no available rooms on the date specified in the request.
3.7. The advance payment for a room reservation is made by the Consumer or the Customer within the timeframe specified by the Provider or in accordance with the terms of current special offers, information about which is posted on the Provider's website or online portals selling the Provider's hotel services.
3.8. When the Consumer is accommodated, advance paymentsThe first payment is applied towards the cost of the room stay.
3.9. A reservation can be cancelled by accepting the cancellation information from the Consumer (Customer) via mail, telephone, or other means that establishes that the cancellation originates from the Consumer (Customer).
3.10. The agreement with the Customer may establish a specific cancellation form for each Customer.
3.11. If the reservation is made by a Customer who is a legal entity or sole proprietor, the terms, amount, and deadline for making the advance payment, as well as other booking conditions and cancellation policies, may differ from those specified in these Rules and are determined by the agreement with the Customer.

4. Form, Procedure, and Methods of Payment for Hotel Services
4.1. Payment for accommodation and additional services provided by the Hotel is made in accordance with the price lists approved by the Hotel Services Provider.
4.2. Price lists are defined as the internal local regulations of the hotel service provider, which establish room categories and their parameters; minimum room prices and a list of hotel services included in the room price; the cost of providing an extra bed in a room; a list of Hotel property and its value, subject to reimbursement by the consumer in the event of loss or damage to Hotel property by the consumer; amounts for calculating the provider's actual expenses; a list and cost of additional hotel services, including the cost of breakfast, if not included in the room price.
4.3. Prices for Accommodation Services are differentiated depending on the Room category, the number of occupants in the Room, and other factors, and are valid for a limited time. The price for a room (bed in the Room) for each consumer (Customer) is established at the time of confirmation of the reservation by the Provider in accordance with the rate selected by the Guest, and in the absence of a prior reservation, at the time of the Guest's check-in in accordance with the rates in effect at the time of the Consumer's check-in. Upon confirmation of the Reservation, the Consumer (Customer) accepts and agrees to the Room Price (Room Price) and is not entitled to request a change thereafter when staying at the Hotel. Room price information is available on the website: https://taivashotel.ru and at the reception desk. Effective January 1, 2025, in accordance with Resolution No. 29/28-428 of the Petrozavodsk City Council dated September 13, 2024, a tourist tax has been established in the Petrozavodsk Urban District.
4.4. Payment for hotel services is made in Russian rubles.
4.5. Hotel services, including accommodation, can be paid for: - in cash; - through a bank, using the organization's details; - by bank card (payment systems operating in the Russian Federation) – all types of payments, including online payment via the link.
4.6. When settling accounts with the Consumer (Customer), the Contractor issues the Consumer (Customer) a cash receipt and an informational invoice. Payment for accommodation is due upon check-in at the Hotel. Upon check-out, the Guest makes final payment for any additional services provided and receives an itemized invoice. At the Consumer's request, the cash receipt may be sent to the email address specified by the Consumer prior to payment.
4.7. Clients who are legal entities or sole proprietors may make payment by bank transfer to the Contractor's bank account in accordance with the concluded agreement.
4.8. The Hotel charges a daily rate for accommodation. Payment is made in accordance with the procedure set forth in Section 2 of these Rules.
4.9. Child Accommodation (accompanied by adults): - A child aged seven (7) years or younger (inclusive) may stay in a room without an extra bed free of charge (this service is only available for one child; each additional child will be accommodated in an extra bed at the current Price List); - A child aged seven (7) years or older will be accommodated in an extra bed at the current Price List. Only one extra bed is provided per room. A baby cot (for children aged 3 and under) is provided by the Provider at no extra charge. Only one baby cot can be provided per room.
4.10. The child's age must be confirmed by a birth certificate or a corresponding entry in the passport of one of the parents.
4.11. If the consumer checks out before the paid stay, payment is made for the actual length of stay, but not less than one day in case of daily payment.
4.12. Additional services are paid for according to the current price lists of the Hotel and other organizations providing Additional Services.
4.13. Pets are allowed at the Hotel. Rules andThe rules for accommodation with pets are set forth in Appendix No. 3 to these Rules. 4.14. The hotel provides benefits to veterans of the Great Patriotic War: - room upgrades at no extra charge (subject to availability); - late check-out at no extra charge; - a complimentary hotel gift upon arrival.

5. Accommodation (accommodation) Procedure
5.1. For temporary accommodation at the Hotel, in accordance with the Rules for the Provision of Hotel Services in the Russian Federation, a hotel services agreement (approved by RF Government Resolution No. 1912 dated November 27, 2025) is required. A hotel services agreement (without prior booking on the website) is concluded at the reception desk upon presentation of a duly issued identity document. A contract concluded with a consumer or a customer who is an individual and not a sole proprietor is a public contract.
5.2. Accommodation of a consumer who is a citizen of the Russian Federation is subject to the presentation of an identity document in accordance with Russian Federation law, including: a) a passport of a citizen of the Russian Federation, certifying the identity of a citizen of the Russian Federation within the territory of the Russian Federation; b) a passport of a citizen of the USSR, certifying the identity of a citizen of the Russian Federation, until it is replaced within the established period with a passport of a citizen of the Russian Federation; c) a passport of a citizen of the Russian Federation, certifying the identity of a citizen of the Russian Federation outside the territory of the Russian Federation; d) a temporary identity card of a citizen of the Russian Federation; d) an identity document of a serviceman of the Russian Federation - during mobilization, during martial law, and in wartime.
5.2.1. In the absence of the identity documents of a citizen of the Russian Federation specified in subparagraphs "a," "b," "c," "d," and "e" of these Rules, a consumer who is a citizen of the Russian Federation may be checked into the accommodation facility upon presentation of a Russian national driver's license.
5.3. A minor citizen of the Russian Federation who has not yet reached the age of 14, or a minor citizen of the Russian Federation who has reached the age of 14 and has not yet received a passport of a citizen of the Russian Federation, may be checked into the accommodation facility based on the birth certificate of the said minor citizen and the identity documents or document specified in paragraph 5.2.1. of these Rules, the parents (legal representatives) or accompanying person(s) staying with him/her, provided that such accompanying person(s) provides the consent of the parents (legal representatives) of this minor citizen for check-in at the accommodation facility (hereinafter referred to as the consent).
5.4. A minor citizen of the Russian Federation who has reached the age of 14 may be checked into the accommodation facility based on his or her identity document and the identity documents or document specified in paragraph 5.2.1. of these Rules, accompanied by his or her parents (legal representatives) or accompanying person(s), provided that such accompanying person(s) provides consent. In the absence of such minor's parents (legal representatives) or accompanying person(s), the minor may be checked into the accommodation facility based on his or her identity document, provided that consent is provided.
5.5. Registration of individual accommodation for minors arriving in a group (sports teams, creative groups, etc.) is carried out based on the minor's documents specified in paragraphs 5.3. and 5.4. of these Rules and a document certifying the identity and authority of the legal representative (parent, adoptive parent, guardian, etc.), acting on the basis of consent.
5.6. If the conditions of paragraphs 5.3, 5.4, and 5.5 of these Rules are not met, minors will not be permitted to stay at the Hotel temporarily.
5.7. Check-in of a consumer who is a foreign citizen or stateless person is subject to the presentation of an identity document in accordance with the legislation of the Russian Federation, including: a) a foreign citizen's passport or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen; b) a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person.
c) a temporary residence permit for a stateless person; d) a residence permit for a stateless person; d) a temporary identity card for a stateless person in the Russian Federation.
5.8. If the Consumer fails to present a duly executed identity document, the contract for the provision of hotel services is not concluded. Such Consumer will not be admitted to the Hotel.
5.9. The Guest is obligated to complete the registration form, carefully filling out all the fields in accordance with the information in the identity document, sign it personally, and indicate the date of completion. If the registration form is filled out automatically, the Guest is obligated to verify the accuracy of all information provided and sign it personally. By signing the registration form, the Guest confirms the accuracy of the information provided and agrees to the rules of accommodation.
5.10. Upon conclusion of the contract for the provision of hotel services, the Consumer is issued an electronic room key.
5.11. To prevent various risks and threats of a criminal or terrorist nature, it is prohibited to bring items dangerous to the life and health of others onto the Hotel premises. The Hotel Administration informs that the Hotel does not have a gun room, metal cabinets, or boxes made of high-strength materials intended for storing weapons. Guests are not permitted to bring firearms, piercing or cutting weapons, explosive objects, toxic substances and chemicals, or other dangerous items that could cause undesirable consequences in the form of harm to the life and health of others. If the aforementioned weapons, cartridges, or ammunition are discovered, the Hotel Administration reserves the right to immediately notify the Russian National Guard of such guests.
5.12. The Hotel Administration reserves the right to refuse accommodation to persons: who do not provide identification documents; who do not agree with the terms of accommodation/stay at the Hotel; who violate public order; Presumably under the influence of alcohol or drugs.
5.13. Registration of consumers who are citizens of the Russian Federation at the place of stay at the hotel is carried out in accordance with the Rules for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and Place of Residence within the Russian Federation, approved by Decree of the Government of the Russian Federation of July 17, 1995 No. 713 "On Approval of the Rules for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and Place of Residence within the Russian Federation and the List of Persons Responsible for Receiving and Transferring Documents to Registration Authorities for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and Place of Residence within the Russian Federation."
5.14. Registration and deregistration of foreign citizens and stateless persons at the place of stay at a hotel are carried out in accordance with the Rules for the Implementation of Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation, approved by Decree of the Government of the Russian Federation No. 9 of January 15, 2007, "On the Procedure for Implementing Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation."

6. Procedure for the Provision of Hotel Services
6.1. The Provider provides 24-hour service to consumers arriving at and departing from the Hotel.
6.2. In the event of non-payment for hotel services, they will not be provided to the Consumer.
6.3. Entry to the Hotel rooms is permitted using a guest card issued by the Provider, which indicates the room number, and a magnetic key for the room.
6.4. Entry to the rooms after the expiration of the Hotel stay is not permitted.
6.5. By signing the registration card, consumers acknowledge and agree to the use of video surveillance systems in the Hotel premises (except for rooms and toilets).
6.6. After 11:00 PM, only Guests staying at the Hotel are allowed to be in the Hotel Rooms. If accompanying persons plan to stay at the Hotel after 11:00 PM, they must register and pay for an additional bed or another Room. This procedure is a security measure aimed at ensuring the safety of the property of guests staying and fulfilling the statutory obligation to register citizens at their place of stay in accordance with the "Rules for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and at the Place of Residence within the Russian Federation (approved by RF Government Resolution No. 713 of 17.07.1995), as well as foreign citizens and stateless persons in accordance with the "Rules for the Implementation of Migration Registration of Foreign Citizens"
Citizens and stateless persons in the Russian Federation (approved by RF Government Resolution No. 9 dated January 15, 2007). In the event of refusal to register, the Guest assumes responsibility for the actions of other guests.
6.7. The Hotel Administration kindly requests parents (legal guardians) of minors not to leave young children unattended in Hotel Rooms and public areas of the Hotel. Parents are solely responsible for the safety and health of minors in these cases, in accordance with Russian Federation law.
6.8. If breakfast is included in the services, it will be provided to the guest starting the day following the arrival date. Guests may optionally order breakfast on the day of arrival for an additional fee. When purchasing the "early check-in" service, breakfast on the day of arrival is included in the price.
6.9. If you wish to extend your stay, please notify the Hotel Front Desk staff member no later than 3 hours before check-out. An extension of stay is possible only if the Hotel has available rooms. An extension of stay in the same room is possible only if there is no confirmed reservation for that room in favor of third parties.
6.10. Payment for an extended stay is made by the Consumer in the manner established by these Rules.
6.11. Upon check-out, the Guest is required to return the room key to the Receptionist and make final payment for the stay and additional services.
6.12. The room is accepted during the consumer's check-out.
6.13. If the Guest is absent from the Hotel within 6 (six) hours of their check-out time, the Provider reserves the right to establish a committee and make an inventory of the property in the room. The Provider will take custody of any valuables in the form of cash, jewelry, precious metals and stones, valuable documents, and other property at its own risk.
6.14. To ensure order and safety, smoking in the Hotel is strictly prohibited in accordance with Federal Law No. 15-FZ of February 23, 2013, "On the Protection of Citizens' Health from Exposure to Secondhand Tobacco Smoke and the Consequences of Tobacco Consumption." Smoking in the Hotel rooms, lobbies, and other areas (in accordance with paragraph 44 of the Rules for the Provision of Hotel Services, approved by RF Government Resolution No. 1912 dated November 27, 2025, and paragraphs 5 and 5 of Article 12 of Federal Law No. 15-FZ dated February 23, 2013, "On the Protection of Citizens' Health from Exposure to Second-Hand Tobacco Smoke and the Consequences of Tobacco Consumption") is prohibited, with the exception of specially designated areas. The Hotel prohibits smoking tobacco and vaping (using tobacco products or liquids to inhale smoke or vapor generated by smoldering or heating (including e-cigarettes)) throughout the Hotel, in all rooms and common areas, including in the rooms. In the event of a violation of this obligation, the Hotel Administration reserves the right to contact law enforcement agencies to bring the Guest or their visitors to administrative responsibility under Article 6.24 of the Code of Administrative Offenses. Russian Federation. If Hotel staff establishes smoking in a room, the Guest is obligated to pay for the final cleaning of the room to remove smoke odors (extended ventilation, use of odor absorbers, washing of curtains, tulle, and textiles, and dry cleaning of furniture) in the amount established by the Hotel Administration. Furthermore, Article 23 of Federal Law No. 15-FZ of February 23, 2013, stipulates that violations of legislation on the protection of citizens' health from exposure to second-hand tobacco smoke and the consequences of tobacco consumption are subject to civil liability in accordance with the legislation of the Russian Federation. Therefore, the Hotel Administration reserves the right to charge the violator the daily room rate, based on the damages caused to the organization in the form of lost profits due to the room being idle while the consequences of smoking are being eliminated. Smoking on the Hotel premises is confirmed by a report drawn up by the Hotel staff. If the Guest refuses to sign the report, In the event of a guest signing a report or refusing to participate in drawing up the report, a corresponding note will be made in the report.
6.15. If, during routine cleaning of a room or upon guests' departure from the Hotel, it is discovered that final cleaning requires professional cleaning, with the involvement of a specialized organization, due to certain biological contaminants (removal of hair, animal excrement, removal of vomit stains, odor elimination, etc.), as well as excessive smoking, the guests who stayed in the room will be responsible for compensation of cleaning costs.
6.16. To record the unsatisfactory condition of the room and the contaminants specified in paragraph 6.15. of these Rules, Hotel staff will draw up a report in the presence of the Guest. If the Guest refuses to sign the report or refuses to participate in drawing up the report, a corresponding note will be made in the report. The report isSubmitted in the form set out in Appendix No. 1 to these Rules.
6.17. In order to ensure order and security at the Hotel, as well as a comfortable stay for Guests, and to avoid violating the provisions of Article 152.1 of the Civil Code of the Russian Federation and/or the use of Hotel premises for commercial purposes, access to the Hotel with professional photo and video equipment (including semi-professional and professional cameras, tripods, lighting equipment, etc.) for the purpose of commercial filming is prohibited without the consent of the Hotel Administration. Filming for commercial purposes may include, but is not limited to, any filming for use in the media, on commercial resources (websites, advertising catalogs and platforms, etc.), and on social media.
6.18. The Hotel Administration reserves the right to replace the Guest's assigned Room and demand immediate vacancy of the Room if emergency repairs, maintenance, sanitary-epidemiological, or other work is necessary to eliminate factors posing a threat to the Guest's life and health or impeding the safe and efficient provision of Services. In this case, the Hotel Administration is obligated to promptly notify the Guest of the need to vacate the Room, setting a deadline for such vacancy and simultaneously offering a similar available Room or any other Room at the Hotel's discretion, but without downgrading the Guest's accommodation category. The Guest is obligated to vacate the Room before the commencement of the work specified in this paragraph, within the timeframe established by the Provider.
6.19. Guests acknowledge that the Hotel grounds are equipped with a video surveillance system to ensure security and maintain order (with the exception of restrooms and Hotel Rooms).

7. Rights, Obligations, and Liabilities of the Provider
7.1. The Contractor undertakes to:
7.1.1. Provide the consumer with the hotel services paid for in a timely manner and in full.
7.1.2. Ensure the quality of services provided as stated by the Hotel.
7.1.3. Ensure the confidentiality of information about consumers and visitors to the Hotel.
7.1.4. Provide complete information about the services provided by the Hotel.
7.1.5. Ensure the presence of fire safety regulations in each room.
7.1.6. Respond promptly to consumer requests to eliminate inconveniences and breakdowns in the rooms and at the Hotel's infrastructure facilities.
7.1.7. Provide the "Book of Reviews and Suggestions" upon the consumer's first request.
7.1.8. Not provide services provided for an additional fee without the consumer's consent.
7.1.9. Immediately consider Guest requests and complaints and take action on Guest complaints.
7.2. The Provider reserves the right to refuse accommodation services to the Consumer, evict the Consumer from the Hotel, and expel them from the Hotel premises in the event of a violation of these Rules that poses a threat to the health, safety, or property of the Hotel or third parties. A report on the incident must be drawn up and (if necessary) authorized officials must be summoned.
7.2.1. The Hotel Administration reserves the right to enter the room without the Guest's consent in the event of smoke, fire, or flooding, as well as in the event of a Guest's violation of these Accommodation Rules, public order, or the use of household appliances.
7.3. The Hotel is liable for the loss of money, other currency, securities, and other valuables of the Consumer, provided that they were accepted for safekeeping or placed by the Consumer in an individual safe provided to them, regardless of whether this safe is located in their room or elsewhere in the Hotel. If valuables and belongings are not accepted for safekeeping, the Hotel shall not be liable for the safety of such valuables in accordance with Article 925 of the Civil Code of the Russian Federation.
7.4. A consumer who discovers the loss, shortage, or damage of their belongings is obligated to notify the Hotel administration immediately.
7.5. The Provider shall be released from liability for the loss of belongings in the following cases: - the consumer who discovers the loss, shortage, or damage of their belongings fails to notify the Hotel administration promptly; - the loss of the item occurred while the visitor was in the Consumer's room; - the lost item was left in an undesignated area; - at the Hotel entrance, at the reception desk (unless the item was handed over directly to a hotel employee), etc.; - the lost item is a valuable (money, jewelry, etc.) and was not handed over to the Provider for safekeeping or placed in a special individual safe;
7.6. The storage period for a consumer's belongings at the Hotel is the duration of the consumer's stay at the Hotel.
7.7. Items found in a room subject to vacancy or left in the safe after the check-out time are considered forgotten and will be placed in the
The Contractor shall place the lost property in the Hotel's Lost Property Room and shall document the corresponding Certificate of Storage of the Consumer's Lost Property in accordance with the form established in Appendix No. 2 to these Rules.
7.8. The Contractor shall notify the Consumer of the lost property using the contact information provided by the Consumer.
7.9. The Contractor may, upon a separate instruction from the Consumer and subject to the Consumer's advance payment of delivery costs, deliver the lost property to the address specified by the Consumer.
7.10. Lost property shall be stored by the Contractor for three (3) months. Valuable property shall be stored by the Contractor for six (6) months, or for other periods established by the Procedure for the Accounting, Storage, and Disposal of Lost Property at the Taivas Aparthotel.
7.11. After the established storage period, items left behind by the consumer are considered unclaimed and are subject to disposal/sale in accordance with the procedures established by the Contractor's local regulations.

8. Consumer Rights, Obligations, and Responsibilities 8.1. The Consumer is obligated to:
8.1.1. Comply with the Hotel's accommodation rules, as stipulated by these Rules and other local regulations of the Contractor, which can be found at the Hotel information board or at the reception desk;
8.1.2. Comply with fire safety regulations;
8.1.3. Respect the rights of other consumers and Hotel visitors;
8.1.4. Vacate the room upon expiration of the paid stay;
8.1.5. Immediately notify the receptionist and security service if the room key is lost;
8.1.6. Compensate for any loss of or damage to Hotel property, personally or on behalf of an invited guest.
8.1.7. When leaving the room, turn off water taps, electrical appliances, lights, and close windows.
8.1.8. Observe the rules of conduct in public places.
8.1.9. Do not interfere with the proper performance of Hotel employees' duties.
8.1.10. Treat Hotel property with care, and maintain cleanliness, quiet, and order in the room and common areas of the Hotel.
8.1.11. In the event of loss of or damage to Hotel property, the Consumer shall reimburse the Hotel for losses in full. For the purposes of these Rules, damages are defined as expenses incurred or required to be incurred by the person whose right has been violated to restore the violated right, loss of or damage to their property (actual damage), as well as lost income that they would have received under normal civil law conditions had their right not been violated (lost profits). In the event of loss or damage to Hotel property by the Guest, the Provider will draw up a Property Damage Report, using the approved form in Appendix No. 2 to these Rules. The amount of damage is determined based on the prices specified in the Price List. If it is not possible to estimate the damage based on the Price List (for example, if repairs to a particular property are required), the cost of the damage is determined based on the results of an expert assessment. The Property Damage Report is drawn up on the Guest's departure day from the Hotel or at any time prior to the Guest's expected departure day upon discovery of the damage. If damage to Hotel property is discovered after the Guest's departure, the Report is drawn up unilaterally by the Provider and constitutes a proper and sufficient basis for recovery of damages from the Guest.
8.1.12. In the event of an emergency, strictly follow the instructions of Hotel staff.
8.2. The Guest is prohibited from:
8.2.1. To ensure fire safety, use heating appliances (water heaters, electric kettles, electric stoves, etc.) in the Hotel room and common areas, with the exception of appliances provided by the Provider and those that are part of the Room's equipment;
8.2.2. Leave unauthorized persons in the room in your absence, or give the room key to unauthorized persons;
8.2.3. Allow other persons to stay in the Room after 11:00 PM without registering and paying for their stay at the Hotel (in accordance with the permitted number of occupants in the booked Room category). The maximum permitted number of Guests in a Room is determined by the Room category and current fire safety regulations;
8.2.4. Smoking in rooms and other areas of the Hotel, as well as in adjacent areas not designated for this purpose;
8.2.5. Bringing and storing weapons, explosives, flammable, toxic, corrosive, poisonous, narcotic substances and materials, firearms, or other dangerous items that pose a threat to the health and life of citizens.
8.2.6. Using pyrotechnics (fireworks, sparklers, firecrackers, etc.)
8.2.7. Throwing trash and other objects out of windows;
8.2.8. Rearranging or removing furniture, bedding, or other Hotel property from the room.
8.2.9. Littering the Hotel grounds (trash cans are provided);
8.2.10. Using heating devices, with the exception of those installed in the room;
8.2.11. Loudly the playing of music or any other noise that disturbs the peace of guests staying in adjacent rooms; 8.2.12. Damage to, misuse of, or any unauthorized interference with the functioning of the Hotel's engineering systems (plumbing, power supply, ventilation, fire extinguishing, security and fire alarm systems, etc.). The Hotel reserves the right to charge and collect a fine from the Guest for each violation in accordance with the Price List. 8.3. The Consumer has the right to: 8.3.1. Use all Hotel services, subject to payment. 8.3.2. Receive complete and accurate information about the Hotel's rules of stay, the cost, and the list of Hotel services. 8.3.3. Contact the reception staff regarding the quality of services rendered.